We have just moved across to Res diary. Currently, when the guest books a table on line, they have to put their card details in for the Pre Authorisation, however it doesn't actually say what/why/when and therefore when the guest cancels their table last minute and we take their money, we receive complaints a the way the system is currently set up this we're told can only be added to the T&C's - Not sure why this would be the case and would think it an obvious requirement to let the guest know when they are entering there card details as to why?
Jason Green
We have just moved across to Res diary. Currently, when the guest books a table on line, they have to put their card details in for the Pre Authorisation, however it doesn't actually say what/why/when and therefore when the guest cancels their table last minute and we take their money, we receive complaints a the way the system is currently set up this we're told can only be added to the T&C's - Not sure why this would be the case and would think it an obvious requirement to let the guest know when they are entering there card details as to why?